It was up to me to find someone to install. I've been through the executive support line to no avail. home depot carpet dye to provide information in maintaining the balance and blend color carpet in your home because too many colors in the room can create numbness, exhausting, affecting you and your family. So why two stars and not one? 9 Home Noises and How to Fix Them, The Cure for Houzz Envy: Kitchen Touches Anyone Can Do, The Cure for Houzz Envy: Closet Touches Anyone Can Do, The Cure for Houzz Envy: Entryway Touches Anyone Can Do, The Cure for Houzz Envy: Bathroom Touches Anyone Can Do, is it ok to walk through closet to get to master bath. You really let me down on this one. Where can you find the best Foam Mattresses? Such a relief. Has anyone used them? We reviewed the rooms to have old carpet removed and new carpet and pad installed. Both Lowe's and Home Depot have been successful at luring in unsuspecting homeowners by giving away free "basic" whole house carpet installation specials. 5/5 came and went with no call. Flooring offers so many options, from traditional wall-to-wall carpeting to newer materials like bamboo. It's just ridiculous. It's estimated that there are over 60 million dog owners in the United States. If you have any incident with a purchase you've made from us one of us will give you the proper instructions necessary to resolve the problem. I was planning on having hard wood put into 2 other spaces but will call someone else. In most cases we are exactly the same but our installers are being shown as paid what they really get and deserve. We called the store and sure enough they don’t do that. Yup, and because I used Home Depot's installers, they of COURSE would not mention if they were installing old, delaminating carpet to begin with. You MUST be standing there, in front of a human being at the Customer Service Counter, to get ANY attention. I offered to screen shot my recent call log and send it to him. So I never heard back from him either and when I called the desk person said the person he assigned it to went on vacation and would not be back for a week. Seam line done wrong with staples coming up through and to top it off there is a spot in the carpet that looks like a glob of hard glue but turns out it is a “defective carpet.“. After that experience, i am buying my carpet from Lowes. This is the kind of thing that makes me wonder how they make money. I called the next day and blasted the guy. I figured the extra carpet that Lowe's had quoted would have cost approximately $900.00 more (about enough to pay for the installation in my opinion). A week later I called again and was told that someone would pick it up. You are welcome to send me your quote from any store, I will review and tell you if you are getting a good deal. Nothing. The old saying, you get what you pay for. Where is the best place to create a living trust? Called the morning after install to speak with the company and they asked for photos to be emailed. ft.and I still had plenty of carpet left over to use as runners. We'll have about 42 inches of clearance between the cooktop and the open shelving so easy for a single cook but tight for two. Your first consideration is probably location: you wouldn't want carpet in a kitchen or bathroom, for example! I always talk to Mike. They sent another person to measure I heard nothing so I called the install dep and they said they see that carpet 14X12 was ordered but had not arrived to them yet. Estimated to be about 350 sq ft. So they did. Keep it simple. Lowe's stores also typically have a few more square feet of space than Home Depot stores. Kerry James joins us to tell us about the convenience that 50 Floor offers and the specials offered in the month of April that will bring you big benefits all year. He writes a report and submits it to this outsourced install company who has, at this point totally disrespected myself, my time and my work. I hang up. Start taking photos and take those photos to your HD where you purchased the floor/install. Ryan let me known the installer was not going to answer the phone on Sunday just for me. Was to get a call on what the company was to do- we had to call the company ourselves after two weeks to get an answer. Yes that might be true but I needed to be there to see and pick out my caret anyway so I preferred to get it all done in one step. Yet, I don't want to skimp on style/quality. Its staying power is due to its tight weave and "low loop pile", making Berber carpet a preferred choice for high-traffic areas. Select any 2 Flooring Companies to compare them head to head, Just a few days left to take 60% off all flooring with 50 Floor. You have to pay these installers something and these stores are not taking it out of their profit. Also, a better under pad always helps make a cheap carpet feel better. Next, decide how durable you need your flooring to be; this is especially important in high-traffic areas and if you have pets whose nails might damage easily-scratched flooring types. x 18 in. Like us? And one did not install at all and would only sell me the carpet. Known for its soil-repelling properties, high level of stain resistance and durability, Lowe's sells STAINMASTER ® carpet. Completely Floored, I see where you are coming from and tend to gravitate to the flooring specialty stores too but they can't get things in for me in time. It comes in 12 and 15 ft widths. Purchasing the carpet alone was a nightmare and should have been my first clue. NO show, NO phone call. (Expect that there will be a certain amount of extra product, since you can't usually order the precise quantity of materials to finish the job.). You can buy new Carpet and Flooring at Lowe's or you can buy new Carpet and Flooring at Home Depot. We hope this information helps you find the perfect carpet, tile or other flooring for your home or office! 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What are the shipping options for Flooring? I live in a 2 bedroom apartment, Lowes quoted 1236 sq. Now I get to see how it stands up to a two middle-aged, childfree, no pets, non-smoking, household. It's a big investment but worth it. I need something of some sort of quality but don't want to break the bank. You get three days to cancel contract after signing it. Nobody could tell me the status of my carpet. We have done all the leg work on our end. 4:30...nothing. Best of luck to you. My company takes a stance on this crap. I would guess that they were contracted out by the local Home Depot to install the laminate. I feel like we are getting nickel and dimed for everything when it comes to the ceramic tile. It would have been nice to know before we made the purchase So unless you are prepared to rebuild anything that is taken apart don’t fall for this deal. The installer called to schedule measurements. They were able to install the upstairs carpet but the downstairs carpet had to be re-ordered. They were once in the trades. Ryan assured me he'd call me on Monday and make arrangements. Finally on 5/9 we're told that our carpet is in the process of being cut and it should be in by 5/12. He did exactly what I expected...measured and said, "yeah, carpet is fine, pad needs replaced." Students at the Bryan school district’s Career and Technical Education Complex got an introduction to flooring installation from an industry expert last week. Mind you it was a brand new house and there was nothing in the room, how in the world can you get an incorrect measurement with a lazer measuring tool with nothing in the room! I love Home Depot and Lowe's for lots of things, but I have seen them drive honest, hardworking dealers out of business with their "offers" that always sound too good to be true. In order to get a price, I needed to talk to a ”salesman.”. I ordered carpet from Home Depot in Naples FL. It should be said upfront and the installers should tell people the truth. I called corporate and Michael promised they would get this done and woud take care of me, and he gave me a case number. From choosing the right type and brand to getting help with installation, we’re there for every step of the flooring process. Plus, a Think about the type of use you anticipate having in that room. I wonder how hard it would be to get my money back! Again...no record of this. We offer the best assortment of carpet with the newest looks and colors along with timeless carpeting choices. We had Home Depot install basement windows in our first house, about twelve years ago now. Flooring stores use more qualified installers and it can make all the difference. Today is 5/17 so we'll see what happens. My basement flooded almost 4 weeks ago. Here are several criteria to keep in mind: TopConsumerReviews.com has reviewed and ranked the best flooring stores available today. x 24 in. Finally I took it upon myself to call. When they know you are a Lowe's customer, they transfer you to Lowe's people. Waited three more days with no call. You cannot talk to the company. Our local stores do not honor online pricing. Now the independent that did my measurement was the son of a Family owned very successful carpet business in town and he has been doing this for a long time. The installers were subcontractors. When it comes to store organization, customer service, and overall shopping … They showed up at about day 10 with the wrong size carpet so it had to go back, the installer measured the room and reported to the store but the store insisted they had to send yet another person out to measure. From there, you'll still need to decide on the color, quality and durability, and any finishes you prefer. Home Depot also uses subcontractors. Getting HD to return phone calls has been a nightmare (according to all the horror stories about kitchen installations) but "boots in the store" seems to ALWAYS get good results. As stated above, a lot depends on who the installers are. The installation TAB system, which is included in each carton, is a glue free method which allows the installation of carpet tiles over most hard surface without using adhesive resulting in a durable "floating" floor. get the right measurements the first time, for a perfect DIY installation. Both Lowe’s and Home Depot have been trying to lure-in unsuspecting homeowners for years by giving away low-cost or free “basic” carpet installation. Whether you're moving into a new-to-you home and need some seating for the bar in your rec room or for your kitchen counters, or you simply want ... Where can you find the best faucets? The guy lied and said he had been trying to call me. There were no calls from him. The window I had been given was between 3-5, I think. Empire Today vs Lowes. I will definitely buy there again, if I need carpet. The installation is everything!! And he had to come out on a day I was working so I rearranged my schedule to meet him at 4pm. The first two inquiries I made were brief. Since my last post I have been contacted by Home Depot and they are going to replace the carpeting. Note that the Home Depot warranty for delamination: ONE YEAR. Naturally, the first decision on the list is what kind of flooring best suits the room you're considering and your own tastes. When buying wood, you might need it to be cut for easier transporting. They advertise they can install in 5 days. Sometimes calling that toll-free number (you know, the one that everyone seems to have memorized from the TV commercials and radio spots?) Yes, I'm facing the same dilemma now. Having a whole carpet install by Lowe's (in Carlisle, PA) was a huge mistake. They are trying to force me to drop the CC dispute before they will offer a refund or do a reinstall. Good luck! They mark up there pad astronomically, the have a lot of "extra" charges that a lot of "professional" flooring stores do not. NEVER, EVER, EVER Again. What are you kidding! If you do any kind of home remodeling, whether it's as simple as painting your kitchen or as involved as a full-scale renovation, then The guy was again supposed to come at 4...nothing. My husband is in the wholesale carpet business and sells rolls all the time for exactly this reason. ASK about their subcontractors. I would question whether or not USIG was a "Home Depot" owned company.