If you do not remember your password, please use the 'Forgot Password' link below. You can reattempt your payment or pay the remaining balance through our. Helpful 0 Not helpful 0. Is the $39 option correct, I live in Australia. Click "Log In". If you requested to change the quantity of a part or cancel a part of your order, we cannot undo that change. Email *. Beyond 30 days, the part may be covered under the manufacturer's warranty, which offers an exact replacement. Am I responsible for return shipping costs? Besides calling, the next favorite option for customers looking for help is via service@rockauto.com for Customer Service. You can check your order status on our. The company Headquartered at Madison, Wisconsin, United States, and has a total of 50 employees who ensure that your auto parts are shipped to wherever you are across the globe. Reply 0 0. Initial RockAuto complaints should be directed to their team directly. I ordered a pad/rotor kit for an '05 Honda Accord and all parts but the front pads. All companies are not 100% efficient and at some point, their clients must engage with the customer service desk. How do I cancel the Return & Rebuild (R&R) service? I have a query regarding shipping cost. I have to clarify production dates on some parts though (air suspension stuff with rubber parts that degrade over time). If you want to use a gift voucher or store credit, you can choose the option from the drop-down menu on the checkout page. Drop on in to take a look at our inventory or give us a call to schedule a test drive! I've spent 7yrs in the auto parts bussiness as an RSS at O'Reilly auto parts I figured I'd save some money by ordering through roc auto the part they sent was a fuel pump and it was supposed to be an airtex not a private label part from carquest I get the pump it's half disassembled ⦠Contact Rock Auto by Email. Usually, the least expensive way to return a part is to generate a label from our site (carriers give us discounted rates). According to RockAuto website, âRockAuto is a completely online company.â They â do not have a customer service phone number to provide assistance over the phone.â However, you can contact RockAuto customer support via service@rockauto.com Find more RockAuto contact info on Pissed Consumer. ...I installed the part but it stopped working or failed! 2 talking about this. All the Parts Your Car Will Ever Need! Once any part of your order ships, you are no longer able to make changes to it. Enter your discount code into the "How did you hear about us?" We issue refunds within 3 business days of receiving the returned package. Purchases on the RockAuto website can be made via American Express, Visa, MasterCard, and PayPal. the part I received is broken, damaged, or defective! If the field is grayed out, that means you already have a valid code applied to your order or your order has already shipped. See ". Absolutely no ⦠You can then enter vehicle year, model, make, and part number to begin a comprehensive search. Phone Number: (608) 661-1376 Email ID: service@rockauto.com FAX: (608) 836-5694 Support Timing: Monday â Thursday: 7 AM to 10 PM / Fri: 7 AM to 9 PM / Sat: 7 AM to 6 PM / Sun: 8 AM to 4 PM. If you received the wrong part number, see "... Find the order on our Order Status & Returns page (see ", In most cases, yes. See the full list at Craft. You can resend a copy of the instructions to yourself by visiting the Order Status & Returns page. Find contact's direct phone number, email address, work history, and more. RockAuto Contact Email? Ask to use a friend or neighbor's printer, Ask the store representative where you are shipping your return to print the instructions and/or label for you (you may need to email the instructions and/or label to the store, which you can do by clicking the "View Return Instructions" button on the bottom right of the. In this case, I will list the contact details ie phone number, email address and other contact channels for Rock Auto. Change requests are final. We charge your credit card when your order ships. ...receive Return & Rebuild (R&R) instructions? Shipping cost. Partially my fault for not checking the parts before diving in, but it turns out that for this kit which is listed for my vehicle the front pads aren't actually for the car and don't fit. ...the tracking info you provided doesn't work! This company ships using transit companies like USPS, FedEx, DHL, and Canada Post. How do I enter my return tracking online? You can resend a copy of the instructions to yourself by visiting the. box at the top of the page. Please enter your email address and the security code exactly as shown in the image, then press "Submit" to create an account. We offer discounted return shipping labels through our. We will resend your order confirmation email with your updated total if the discount code is valid. If you change your mind, you can place a new order for the additional parts on RockAuto.com. Absolutely garbage. Sometimes manufacturers make minor changes without changing the part number so the part may look slightly different than the picture in our catalog, but the fit and function should be the same. Home; Services; About Us; Contact Us; Contact Us. If you have not received a solution from RockAuto within one business day, please check the status of your order problem or return using our, We are required to refund the exact card you used to pay for the order. There are 2 options for shipping one is $197 and the other is $39. ...edit the address or contact info on my order? How do I enter my return tracking information online? We respond to most issues within one business day. Contact. Facebook: @Rockauto.com. About You May ⦠RockAuto has no physical stores and operates entirely online. How long will it take to process my payment? If you think this information is inaccurate or know of other ways to contact Rockauto please let us know so we can share with other customers. Tell them your registered Email address or phone number, They will update you with real time location of your order. Why do I have to wait for a solution after starting a trace on my lost package? by Troy March 25, 2021 . To order a gift certificate: Choose the amount, or make your own with the Custom Amount option. ...the part didn't fit or I received the wrong part! Rockauto doesn't have an online help desk for customer service, but you can call them on the phone. How do I use my Gift Certificate or Store Credit? You can examine if your warranty is still valid and see the duration for which the product can be fixed or replaced. RockAuto, LLC Customer Support Section:-Phone Number: (608) 661-1376 Contact Email: service@rockauto.com Fax Number: (608) 836-5694 Support Timing: Monday â Thursday: 7 AM to 10 PM / Fri: 7 AM to 9 PM / Sat: 7 AM to 6 PM / Sun: 8 AM to 4 PM Other Similar Parcels, You may want to track :- When buying parts on RockAuto, you can see a comprehensive description and specifications of every product available. To search for a car replacement part or tool, you can use the search bar on their homepage. 7yrs in auto parts I'd never sell a part of this question. You can ask for a return on the Order Status and Returns page. It's been more than 30 days, so can't do anything about it with RockAuto. Your parts may arrive in separate boxes. This is the best email address for Rockauto customer ⦠For additional information or queries on warranty, payment, refund, order cancellation, or others, please use the Rock Auto Customer Care service contacts above, Rock Auto Customer Care contacts(Phone, Email, Address), Click to share on WhatsApp (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window), Esurance quotes and customer care contacts-Phone number & Email, Aliexpress Customer care contacts: Phone number, Email, Lyft Vehicle Requirements: The General Requirements 2021, Domenica Davis Biography, Age, Net Worth, Height, Instagram, Shpock app customer service contacts (Phone, email). Enter your discount code in the "How did you hear about us" box without any other numbers or characters. Click the "Log In or Create Account" link in the upper-right corner of RockAuto.com. E-mail: scott@rockautoservice.com. RockAuto is an American automotive company established in 1999 that ships and supplies auto parts and body parts to different parts of the world. Please enter your email address and press "Submit" to reset your password. User's recommendation: I WOULD BUY FRROM ROCK AUTO AGAIN. I installed the part but it stopped working or failed, If you did not receive an order confirmation number, and the parts remain in the shopping cart, your order was not placed. Every part we sell may be returned within 30 days for a refund of the part price with the exception of liquids that have been opened (oil, paint) and, Per our return policy, items can be returned for a refund within 30 days. Email Rockauto customer service help at this email address for the fastest reply. RockAuto is an online, family business founded in 1999 by automotive engineers with two goals: Liberate information hidden behind the auto parts store counter (by listing all available items and product specifications on RockAuto.com, not just what one store stocks or one counter-person knows) ... We may use your email address to ⦠We are not able to combine orders after they are placed. Rockauto has some great prices on a few parts I need. How do I report a missing item or package? ...the part I received looks like it was made by a different brand or company! 1,212 talking about this. To view your account, click the "Account Activity" or "Profile" tab at the top of the page. Shipping costs are not refundable. Rock Auto is a package/freight delivery company based out of 1110 N Main St, Vidor, Texas, United States. The given warranties vary according to the product type and manufacturer. Rock Auto | 44 followers on LinkedIn. To help us determine the cause of the damage and tell us how you'd like to proceed, report the problem on our, To help us determine the cause of the failure and tell us how you'd like to proceed, report the problem on our. RockAuto Address. Manufacturers may use different designs than original equipment (to reduce cost, improve performance, fit additional applications, etc.) If there is already information in the box, you can erase it and add your discount code. ID #2493824 Review #2493824 is a subjective opinion of poster. ...the tracking info hasn't updated recently! RockAuto, LLC 6418 Normandy Lane Suite 100 Madison, WI 53719 All parts are sold for affordable prices. You will see activity on your shipment once the carrier scans your package. To submit a request to change your contact information, reduce item quantities, or cancel your order, visit our. If you would like a different method, you can request to cancel your order (", We cannot add parts to an order once it is placed. You can likewise see the list of part manufacturers and shop by year and the category. Question not answered above, nor on the other tabs at the top? Shipping charges are not refundable unless the return is due to our mistake. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. Emailed them 5 different times the instructions and to ensure the address I entered was correct. RockAuto Address. Carriers normally scan the package when it is picked up or sorted, but they can take up to two business days after shipment to scan the package. �the card you refunded is expired/no longer in service! Explore the Promo section to find some hot discounts and manufacturer discounts. Long-distance and international shipments may have days between updates since they can spend several days on a truck or at a customs facility. No customer ⦠Some carriers, like USPS, will not scan the package until it is delivered. the part didn't fit or I received the wrong part! To enter your discount code after an order is placed, go to the Order Status & Returns page, enter your order number and email address or phone number, and click "Find Order". RockAuto, LLC 6418 Normandy Lane Suite 100 Madison, WI 53719 We do not have a customer service phone number to provide assistance over the phone. Discounts cannot be applied once an order is marked as shipped. Sometimes manufacturers buy parts from other manufacturers and re-sell them as their own. RockAuto partners LLC partners with hundreds of auto manufacturers that deal with spare parts like car door handles, brake pads, shock absorbers, car bumpers, mirrors, and car carpets, steering gears, CV axles, and full transmissions. Find a part in our catalog and click "Info" to see warranty information, pictures and specifications for that part. Easy to use parts catalog. View Jim Taylor's business profile as Enterprise Account Manager at RockAuto. I TRIED TO CONTACT ROCKAUTO BY EMAIL TO GET CUSTOMER SERVICE AND IT WOULD NOT WORK! Please contact the Rockauto customer care team by email at service@rockauto.com. How do I view my discount code or store credit? ...I reported an issue online, but haven't received a response! We offer RockAuto gift certificates under the RockAuto Apparel & Gifts section of our Tools & Universal Parts tab. 314 Fort Street Niles, MI 49120 ph: 269-262-0927 scott @rockauto service.com. RockAuto sends Return & Rebuild instructions to your email address shortly after you place your order. We can start a trace once the carrier has had enough time to deliver the package, which depends on the shipping method/service. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Package was returned to them. View full review. Enter your email address and password. Select the certificate format (email or paper) in the drop down box. Save my name, email, and website in this browser for the next time I comment. You can check the status of your order on our, We send an email with tracking information when the last part on your order ships. Is there any way to contact them about this? We cannot change the refund location. This simpler option avoids the need to pay for a new part and wait for a refund. Also Read: Esurance quotes and customer care contacts-Phone number & Email, After receiving a product from them, if you are not happy with the item, you can return the same within 30 days for a complete refund. If you purchased a part with a mail in rebate, our, Your order status will be "Awaiting Payment" if your credit / debit card or PayPal payment was declined or if you've already made a successful payment, but there is a remaining balance. RockAuto Customer Service Contact Info RockAuto, LLC 6418 Normandy Lane Suite 100 Madison, WI 53719 Telephone Number: +1 (608) 836-5694 Email Address: service@rockauto.com You're Browsing In If for whatever reason you want to send an email to the company`s customer service department, use this email address: service@rockauto.com. RockAuto is headquartered in Madison, WI and has 1 office location across 1 country. �contact customer service about a problem with my order? We offer Repair Manuals under the Literature category in our catalog. ...the part I received is broken, damaged, or defective! Place a new order for the same part number online, then return the defective part for a refund of the new order. RockAuto and the carrier use the same tracking information you see on the carrier's website so we do not have additional details about your shipment. When our warehouse and your delivery address are in different countries, we send a Commercial Invoice with the shipment to explain its contents to customs authorities. How do I exchange the bad part I received for a new one? Saturday 9am-1pm. Twitter: @Rockauto_Parts. Finding a Brand Y part in a Brand X box can be a nice surprise when Y is the vehicle manufacturer (OEM) or another respected brand. More often than not, within that allotted time (often within a couple of days, though some carriers require longer investigation periods), the package will be found and delivered to you. Clients can see the shipping options available for their location during checkout. We review issues in the order they are received. It can be frustrating when Y, sold under its own brand, costs less than X. Online self-service ensures consistent quality and keeps our prices low for you! For help locating your discount code, see "How do I view my discount code or store credit?". We need to give the carrier time to locate your package. Phone: 269-262-0927. The big auto spares names you will find include Dodge, Fiat, American Motors, Hyundai, Mercedes-Benz, Mitsubishi, Isuzu,Audi, Cadillac, Chevrolet, Chrysler, Ford, GMC, Hummer, Jaguar, Jeep, Lexus, Mazda, Volkswagen, Porsche, Ram, Subaru, Suzuki, Toyota, and Volvo. so the part you received may look different than your original. Rock Auto Service. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Rock Auto doesnât allow stuff to be handed to a hotel where I am currently for the past 6 months and doesnât have a call line so good luck trying to get in contact with them. ...my package was returned to you (sender)! Need to order a part from Rock Auto parts * problems now, missing part, and not able to return ⦠How do I report that my package arrived late? Please create a password for your account. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund. Your package should arrive by the date shown on your "order has shipped" email. Send the defective part back in exchange for a replacement. All of our customer service resources are available 24/7 online! we don't find Customers but customers find us because our pirce Are cheaper We send an email with tracking information when the last part on your order ships. Email us at, If you do not have an account but would like to check the status of an order, request a change, or report a problem with an order or shipment, please go to our, Include all vehicles manufactured before 2001. If you want a different part number than you ordered, arrange a return for the part that you do not want, and place a new order on RockAuto.com for the part you need. To ensure we recognize your return and process it promptly, ask the carrier for a tracking number and enter it on the, Return instructions and shipping labels must be printed from our. You can't call RockAuto (online only) and you can't email anyone at RockAuto. ...my order status is "Awaiting Payment"! Note that the piece must be its original state with the manufacturerâs packaging. In doing so, they declare the quality of the part worthy of their name and stand behind the product with their warranty. Email: service@rockauto.com. RockAuto is a completely online company. Rock Auto sent the wrong parts.Now I can't get in touch with RockAuto to return p... couldn't get a rock auto address - when trying to get a rock auto return address... Are rock auto parts new or used Rock Auto sent the wrong parts. (Vehicle-specific manuals are listed in our, RockAuto sends Return & Rebuild instructions to your email address shortly after you place your order.